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AHN Refund Policy

 

AHN REFUND POLICY- USA

AHN is responsible for managing the expectations of the student, host and other related parties with respect to maximizing the opportunity for a successful Homestay Placement.

It is important that all parties are clear on the relevant refund and associated policies regarding these processes.

Homestay fees are generally made up of two types of payments:AHN is responsible for managing the expectations of the guest, host and other related parties with respect to maximizing the opportunity for a successful homestay placement.

It is important that all parties are clear on the relevant refund and associated policies regarding these processes.

Homestay fees are generally made up of two types of payments:

1.  Homestay Matching Fee

This fee is paid to AHN to confirm that a placement is required. It covers the cost of host training and assessment, and the work associated with the matching process.

On receipt of the initial payment, AHN will review the guests profile and preferences and commence the work required to find a well matched and appropriately certified host for the guest.

The matching fee is not refundable once payment has been received. *matching fee is refundable if your Visa is denied and we receive the Visa refusal notification. 

2.  Homestay Weekly Fees

The weekly fees are paid to AHN to cover the payment to your host, support services and monitoring of the homestay placement.  An invoice for the minimum period of weekly fees (four weeks) will be generated once a suitable host has been found. The weekly fees must be paid before a placement can be confirmed

Weekly fees are refundable if the minimum two week notice period is met.

Pre-arrival Cancellations:

  • If you cancel your placement and provide more than two weeks written notice prior to arrival, your weekly fees will be refunded in full. The matching fee is not refundable.
  • If you cancel your placement and provide less than two weeks written notice prior to arrival, you will forfeit payment for 2 weeks plus the matching fee. Any additional weekly fees paid will be refunded.
  • AHN will provide a full refund (upon receipt of the Visa refusal notification) for a cancelled placement, if your Visa is denied and you have provided a minimum of three business days’ notice. If the required notice is not provided, AHN will retain the matching fee and two weeks’ payment. Any remaining funds will be refunded.

Pre-arrival Changes or Delays:    

  • If a guest is unable to arrive by their intended start date due to a Visa delay or course changes, the guest may defer their placement until Visa approval is granted, or the course is rescheduled.
  • If AHN is advised in writing of these changes a minimum of three business days prior to arrival, there will be no charge for this change. All fees will be transferred to the new placement.
  • If AHN is not advised in writing of these changes a minimum of three business days prior to arrival, the guest may be required to pay another matching fee for a new placement, and up to two weeks of homestay weekly fees.
  • All other changes or delays will be subject to the same notice periods and penalties as detailed in the cancellation policy. The guest will forfeit the matching fee and up to two weeks of homestay fees if adequate notice is not given.

Post Arrival Cancellations:

  • Once a homestay placement has commenced, AHN is unable to refund weekly fees for your initial period of homestay (usually four weeks). The matching fee is also not refundable.
  • The guest is required to provide AHN and their homestay host with a minimum of two weeks written notice if they intend to move out of homestay.
  • This notice period cannot commence during the first two weeks in homestay.
  • There will be no refund if the guest chooses to leave without serving out the required notice period.
  • If a guest gives less than two weeks’ notice of their intention to move out, they will still be required to pay weekly fees for two weeks following the date on which they gave notice.

Post Arrival Changes:

  • If a guest is unhappy with their chosen homestay family, they should contact AHN to discuss.
  • AHN will liaise with the guest and host to try to rectify any concerns and assist through the ‘settling in’ period
  • If the guest wishes to change homestay families after the first four weeks, and there are not adequate grounds for the change, the guest may be charged another matching fee for AHN to find a new homestay
  • The guest is still required to provide the minimum of two weeks’ notice to AHN and the original host before moving to another homestay.
  • Weekly fees must be paid a minimum of two weeks before the transfer date in order to cover the first payment to the new homestay family

Airport Pickup Refund Policy

  • The guest must notify AHN if there are any changes to their arrival information.
  • If airport pickup is booked and the guest misses their flight or fails to provide updated arrival information a minimum of 48 hours before the original arrival time, then there will be no refund for the unused transportation. After business hours* this notice must be provided via phone and email.
  • The guest will also need to pay for a new booking if pick up is required at another time.
  • There will be no charge for changes if notice is given a minimum of 48 hours before the original flight arrival time. After hours this notice must be provided via phone and email.
  • If a guest cancels airport pickup two business days or less prior to arrival, there will be no refund for the service.
  • If the guest finds an alternate way to the homestay and the minimum notice period is not given, there will be no refund.
  • If a guest cancels airport pickup more the two business days prior to arrival, a full refund will be provided.

Short Term Study Tours

Study Tours are generally paid in full prior to arrival and are arranged through a tour organiser for a set duration. Students can therefore not give notice to move out of homestay and a refund of homestay fees will not be permitted once the placement has commenced (normal pre-arrival policies around refunds will apply). Any changes should be requested through the tour organiser.

*Note: business hours are between 9am and 5pm Local Time.

Approved Refunds

No cash refunds will be processed.  If the original payment was made by credit card, we will refund back to the same card.  A 3% service charge may be deducted from the refund total.  If payment was not made by credit card, approved refunds will be deposited into a domestic American bank account.  If no American bank account is available, we will refund via wire/telegraphic transfer to a foreign account.  A $45.00 US service charge will be deducted from refund total.

Refunds will be processed within two weeks after the guest has left homestay, once appropriate bank details have been received.