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Homestay Policy



Congratulations on choosing to participate in a homestay organized by the American Homestay Network (AHN). This Homestay Policy sets out the guidelines and expectations for behavior that apply to guests and hosts participating in a homestay, and it should be read together with the AHN Host Agreement and AHN Guest Agreement, as applicable.

All capitalized terms have the same meaning as defined in the agreements, and the terms of the agreements will apply to the extent of any inconsistency with this policy.

Please read through this policy carefully and contact us at/on info@homestaynetwork.com  if you have any questions.


AHN’s Role

  1. AHN will take reasonable steps to assist hosts and guests in the event of an emergency or other issue, and will answer any questions you have about AHN’s services.  guests and hosts have access to 24/7 support through AHN’s after hours’ emergency line – (866 999 9076).
  2. In keeping with the provisions of the agreements, AHN is committed to creating positive outcomes for all homestay participants and may act to remove a guest from a homestay or take any other action it deems to be in the best interests of the guest, host, or AHN at any time. If emergency accommodation is required AHN will make every attempt to assist.

  3. For more information about AHN services please see your guest or host agreement (as applicable), visit our website, or contact us. For more information on AHN’s Refund Policy, please visit this link https://usa.homestaynetwork.com/policies/refund01  



Both hosts and guests must:

  1. Treat each other and every other person in the home in a fair, respectful, and polite manner. This means being considerate of other peoples’ feelings and needs, and includes things like not touching any person or their personal property without their permission, keeping your environment clean and tidy, and saying thank you to someone who does something for you.

  2. Understand that your customs or beliefs may be different to those of your host or guest. Have an open mind – one of the most important benefits of a homestay is ‘cultural exchange’ – the chance to learn about someone else’s experiences and values. All participants need to be treated with respect, including when carrying out reasonable cultural or religious practices in the home. Discrimination of any kind is not acceptable.

  3. Work together to make the homestay a success. It is very important that both guests and hosts make an effort to communicate clearly and effectively about important matters, and cooperate to resolve any misunderstandings or issues that might arise. It takes contribution from both sides to create a comfortable and enjoyable environment within the home. Make sure that you provide your guest or host with current contact details and any other important information about you that they should know – and be careful not to share any information you receive with anyone else without the guest or hosts’ permission.



As an AHN homestay guest you must:

1. Cover certain costs. You should ask your hosts’ permission before using their telephone or internet services and expect to pay the cost of your telephone calls. You will also be expected to cover your own travel, entertainment, and medical expenses as well as any other personal costs that come up during your homestay. If you cause any damage to the home, you will be expected to pay for repairs. 

2. Comply with any reasonable ‘house rules’ the host gives you. These may include:

(a) Keeping your room tidy;

(b) Assisting with minor chores;

(c) Following the state and/or federal guidelines for recycling and disposal of waste products

(d) Using resources such as water and electricity responsibly; 

(e) Keeping noise to a minimum; 

(f) Attending meal times promptly; and preparing your own breakfast and lunch if required

(g) Being polite and considerate at all times.

(h) Keeping Host advised of your schedule and activities.

3. Pay your homestay fees by the due date. AHN will send you an invoice at regular intervals to continue in homestay. It is important that your fees are paid by the due date so that there are no delays with paying your host. Fees are reviewed annually and published on the AHN website. Guests who are in a current placement will be notified of fee increases effective to them. Direct financial transactions associated with accommodations between the guest and the host are strictly prohibited. AHN-USA will terminate its relationship with any host that violates this policy. Any placement that is terminated for this reason will be reported to the educational institution and placement agent.

4. Be sensible and safe. This means immediately contacting AHN or your host if you have concerns regarding your health or welfare. You must disclose any illnesses you suffer from before arriving in Australia. Ensure you are up to date with the recommended vaccinations. Store valuables such as money, passport airline tickets and other important items in a safe place. Always ask your host’s permission before inviting any other person to the host’s home for any period of time. Ask permission of your host before taking alcohol or marijuana into their home (alcohol is legal only if you are over the age of 21, marijuana is legal only in some states if you are over 21 years of age)

(a) Smoking without permission in your host home means you will be asked to leave the homestay and may not receive a refund 

(b) Drinking alcohol or consuming any form of marijuana (in states where marijuana is legal) under the age of 21 means you will be asked to leave the homestay without a refund 

5. Stay in contact. Log in to your AHN user profile to check any alerts and answer any messages as soon as possible. AHN reserves the right to remove any defamatory or personal information you post in relation to the homestay. You must also communicate daily with your host about your activities and notify your host if you will be away from the home during a mealtime or overnight. Contact AHN immediately if you feel uncomfortable or unsafe in your homestay environment.

6. Not violate any copyright laws.  It is illegal to download any copyrighted works via unauthorised streaming services or websites. Use of the host’s internet is strictly for educational purposes only.  Use of the internet service in any manner that constitutes an infringement of any copyrighted work is a violation of AHN policy and the internet provider’s acceptable use policy and may result in termination of your placement and the hosts’ internet service. 



As an AHN homestay host you must:

    1. Make yourself and your home available to your Guest. You must be a permanent resident of the home and be available to the guest on a reasonably frequent basis. You must specifically be present at the Home when the guest first arrives or arrange for a trusted friend or family member with a current background check to be present. The guest should have internal access to the home at all times, meaning you must provide a key, security code or other means of entry in case you are not present home at any time. Your guest should also be able to contact you within reasonable hours. You must notify AHN if you are hosting more than two guests at any one time.

    2. Help your guest settle into a comfortable and safe Home. This means providing a structurally sound, clean, private, single occupancy bedroom accessible from within the home, with a secure door, and which is comfortably cool/warm depending on the season. The guest must have a suitable bed, bed linen, desk, desk chair, lamp and proper hanging space for clothing with drawers. The guest must have access to laundry facilities and lockable bathroom and toilet facilities. Make your guest aware of the layout of the home, any instructions (for household appliances or amenities such as a pool) and household rules. Your home must be fitted with working smoke detectors and comply with all local codes and regulations.
    3. Provide healthy food for your guest. This means preparing adequate healthy meals in accordance with the agreed meal plan detailed in the placement report, with at least one meal per day consisting of meat/other protein, vegetables and rice/noodles.
    4. Help your guest to access or organize important services. This means showing your guest how to use your telephone and internet services, or helping them to sign up for short-term services in their own name. You should also help your guest to open a bank account or set up online banking if necessary.
    5. Show your guest around the community. Help your guest to understand the route to and from the education provider. If this involves public transport, show them how to buy transport tickets. Make your guest aware of places of interest within the community, such as shops and parks, and important services such as banks, post offices and local police stations including emergency contact number 911.
    6. Include your guest in normal activities and help them to learn. Your guest’s privacy is important but you should make a genuine effort to involve them in your home and community. Be flexible, sensitive and patient when communicating with your guest, and use clear, understandable English.
    7. Assist your guest to seek medical or dental attention as necessary. If your guest is sick you must assist them with seeking medical treatment, including arranging appointments and transportation if required. Assist your guest in notifying the education provider of the dates and times of any leave required to attend appointments, and assist your guest to get any required medical certificate. If necessary, call 911 for urgent medical attention. While we ask students to disclose information regarding illnesses prior to arrival, we cannot guarantee they are up to date with the recommended vaccinations. We suggest contacting your guest prior to arrival if you are concerned about health risks. 
    8. Maintain valid clearances. Hosts are responsible for the initial cost and ongoing renewal of a criminal background check for every resident living in the home over 18 years of age. The cost of these checks will be deducted from the first placement of an AHN student. Hosts must notify AHN, in advance, of any short-term visitors or new residents so that appropriate checks can be arranged.
    9. Understand the extra responsibilities of hosting guests in high school or younger. This means:

a) Only hosting other guests, or students of any institution, that are the same gender as your guest;

b) Ensure the guest is not travelling by public transport late at night, hosts should pick guests up from late night school events or encourage them to take a taxi

c) Notifying the education provider if your guest will be absent for the day and notifying AHN if you believe there has been excessive non-attendance at the education provider;

d) Keep AHN informed of any issues or concerns relating to the guest

e) Never leave your guest alone at home overnight or without an approved adult who has a current background check and always provide AHN with at least two weeks’ notice if you will be going on holidays without your student so that a suitable temporary homestay can be arranged

f) Immediately notify AHN of any incident or allegation of child abuse

g) Adhere to all additional responsibilities required by AHN and / or the school when hosting a student under the full year high school program


10. Help AHN make the homestay as enjoyable as possible. This means regularly logging into your AHN user profile and responding to messages as soon as possible. You must update AHN immediately with any changes to your home, your capacity to provide a safe and supportive environment for your guest, or any concerns you have about your guest. You may be asked to assist AHN in reminding your guest to make payments to AHN at the time and by the method set out in their AHN Guest Agreement. AHN does not permit hosts to collect funds directly from the student. If a host should enter into a private arrangement with a student, they will no longer be eligible to host for AHN.

Jan 12, 2018 - Copyright © 2018 - Homestay Management System